Help

Stuck, confused, or found a bug? Talk to a person. WhatsApp is fastest; calls work too.

One quick check first

Our contact details are behind a bot check so the number stays a number for people, not scrapers. It takes a second and asks nothing of you.

Or email hello@rvrs.ai. Tell us your Chrome version and what you saw; a screenshot of the popup helps.

Quick answers

I don't see the flame in my toolbar

Click the puzzle-piece icon at the right of Chrome's address bar, find Ember, and press the pin. The flame then stays visible.

How do I install the zip without the Web Store?

Unzip ember-1.1.0.zip into a folder you will keep.
Open chrome://extensions and switch on Developer mode (top right).
Click Load unpacked and choose the folder.

If you delete or move the folder, the extension stops working; load it again from the new place.

The hourly check-in never shows

Ember only sends check-ins while a fast is running (the popup shows "Fasting for").
The first one lands on the next whole hour after you started, then every hour.
Notifications are silent by design, so look for the Chrome notification card, not a sound.
Check Chrome's notification setting: chrome://settings/content/notifications, and that your operating system allows notifications from Chrome. Focus or Do Not Disturb modes hide them.

I started fasting before I installed Ember

On the start screen, fill in "Hours since your last meal" and the timer begins from there.

The numbers look off

Ember estimates; it does not measure. It uses your sex, age, height and weight to get a resting burn, then applies a simple curve for how much of that comes from fat as the hours pass. Check your profile is in centimetres and kilograms, then treat the grams as a direction, not a scale reading. The whole model is on the home page.

How do I change my profile or goal?

Edit profile in the popup changes sex, age, height and weight while the fast keeps running. To change the goal, press End fast and start again with the new goal.

How do I delete my data?

End fast removes the fast. Removing the extension at chrome://extensions removes everything. Nothing was ever sent anywhere, so there is nothing to delete on our side. Privacy policy.

Does it work on Edge, Brave or Arc?

They are Chromium browsers and can load the zip the same way. We test on Chrome; if something misbehaves elsewhere, tell us which browser.

Feeling unwell during a fast? Dizzy, faint, racing heart or confused: eat something and get medical advice. Ember is for general wellness only and is not medical advice. Support can help with the extension, not with health questions.